FAQ

New clients

If you are new to the studio, please create an account with MindBody. You can do this through our website under ‘book a class’ or through the MindBody app (this is free to download from the app store).  
All bookings , purchases and payments will be done through MindBody.

I’m new to pilates, what classes should I start with?

We recommend you start with fundamental reformer and mat. Both these classes will teach you the foundations of pilates. 
Alternatively, book a private session to allow yourself the time to learn the essentials before moving into group classes. 

What do I need to bring with me? 

A water bottle and grip socks. If you do not have grip socks, we have TSDS grip socks for sale at the studio for $15.  Grip socks are both for your safety and also for hygiene reasons. You are welcome to bring a towel.

What should I wear?

Please wear comfortable clothing that you can move freely in.

What do I do before my first class?

Please arrive 10 minutes early for your first class so you can meet your instructor. This will give you a chance to discuss any specific requirements or injuries and the instructor will give you a tour of the studio.

What do I do when I arrive at the studio for my class?

Please wait in the reception area, your instructor will greet you and sign you in on the ipad. Take your shoes off and leave in reception, along with any other personal belongings. Please turn off phones/put on silent whilst in the studio. For your class you will just need your grip socks, water and optional towel. 

How old do you have to be to attend a class?

You must be at least 18 years of age to attend classes at the studio.

Do you have changing facilities?

We do not have changing rooms but there is a toilet, should you need it. 

Do you have parking facilities?

Yes! There is plenty of free street parking. Alternatively there is a public car park behind the studio building (please do not park in the allocated spots directly behind the studio as these are for the apartments above). 

Do I have to book or can I just turn up?

Booking is required for all classes, through the Mind Body app.

How do I book?

Once you have made an account with Mind Body, you will be able to see the full timetable and book the classes available with your membership/class passes. This can be done through the Mind Body app or through our website.  

How do I cancel my booking?

If you can no longer attend your class, please ensure you cancel as soon as possible via MindBody. Please note we do not accept cancellation of classes through phone, email or social media.

We have a strict cancellation window for our classes. You must cancel at least 4 hours before your class to avoid being charged with a late cancellation fee ($10).

Do you charge a cancellation fee?

If you cancel your class more than 4 hours prior to your class start time, you will not be charged a cancellation fee and you will not use lose your session.

If you cancel you class within the 4 hours of the class start time, you will lose your session and you will be charged a $10 late cancellation fee.

Please note, we do not want your cancellation fee. We want you in class! The cancellation fee is in place so that you, the members, have the opportunity to book into the classes that you want to attend.

What happens if I forget to cancel my booking or don’t show up?

If you fail to attend a class that you are booked in for and have not cancelled, you will lose your session and be charged a $15 no show fee.

The class I want to attend is full, what do I do?

We have a waitlist system when classes are full. You can add yourself to the waitlist through MindBody. You will be notified via automated email and/or text message up to 60 minutes before the class start time if you have been added to the class from the waitlist. You will be given the option to accept the waitlist place in the email/text.  Please respond immediately with your response.  Failure to respond will result in the system assuming you will be attending the class. 

Please treat waitlists like a regular class booking as late cancellation and no show fees apply. 

If you change your mind and no longer wish to be on the waitlist, you can remove yourself from the waitlist. Please do so asap. 

I have an injury, can I still attend classes?

Please ensure you have medical clearance to attend group fitness pilates classes if you are injured. Our skilled instructors are trained to modify exercises for people with specific requirement or injuries so you are still welcome to attend classes. Make sure you listen to you body and let your instructor know if something doesn’t feel quite right. 

Alternatively, if you would prefer a tailored class to suit you and your body, please email hello@thestudiodownsouth.com to book a private session. 

I’m pregnant, can I come to classes? 

Yes! We kindly ask you to please email us at  hello@thestudiodownsouth.com to let us know how many weeks you are and provide us with clearance from your doctor, stating that you are fit to participate in group pilates classes.  This is for the safety of you and your baby.

We highly recommend booking at least one private session with an instructor to learn the pregnancy modifications suitable for you and your body. This allows you to get the most out of the group pilates sessions throughout your pregnancy. 

Fundamental  reformer– Pregnancy friendly.

Intermediate reformer – Not pregnancy friendly.

Jump – Not pregnancy friendly.

Mat – Pregnancy friendly up to 12 weeks.

Mat (P) – Pregnancy friendly.

Pulse – Pregnancy friendly. 

Unwind - Pregnancy friendly up to 12 weeks.

Reformer unwind – Pregnancy friendly up to 12 weeks.

Do you have a creche?

No.

I need to cancel or suspend my membership.

Suspension -  We require at least 14 days notice for any membership suspensions. We are able to suspend membership for minimum 14 days and maximum 30 days. If you require a suspension for medical reasons , please provide us with a medical certificate. 

Cancellation – if you wish to cancel your membership, 14 days notice must be provided in writing. We recommend you try to make this fall within your billing cycle. 

All suspension and cancellation queries to be sent to – hello@thestudiodownsouth.com.