Studio Terms & Conditions
Please read through the terms and conditions thoroughly before signing up.
By enrolling as a client of The Studio Down South, you agree to the terms and conditions set out on The Studio Down South website www.thestudiodownsouth.com.au
Studio Policies
A maximum of 6 clients can attend a group reformer class.
A maximum of 10 clients can attend a group mat class.
A maximum of 8 clients can attend a group pulse class.
Group classes run for a total of 45 minutes.
As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag in reception.
Please let your instructor know prior to the class commencing if you have any injuries, concerns, or are pregnant.
Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse you participating.
You must be at least 18 years of age to attend group classes.
Pregnant Clients
Please see below for the classes that are pregnancy friendly* at The Studio Down South and those that are not pregnancy friendly:
Fundamental reformer – pregnancy friendly*
Intermediate reformer – not pregnancy friendly
Jump – not pregnancy friendly
Mat – Pregnancy friendly up to 16 weeks*
Pulse - pregnancy friendly*
Unwind - Pregnancy friendly up to 16 weeks*
*Classes are pregnancy friendly unless you are experience complications in your pregnancy.
If you are new to pilates, we highly recommend starting with private sessions in order to learn the modifications required for pregnancy.
ALL pregnant clients must provide written clearance from your doctor, womens health physio or OBGYN to participate in any classes at TSDS.
Cancellation Policy
Cancellations or rescheduling group classes must be done through MINDBODY at least 4 hours prior to the class start time to avoid losing your session being charged a $10 cancellation fee. We do not accept cancellations made by email, phone, text or social media.
There is a strict 12 hour cancellation policy for private sessions. If you fail to cancel within this time, you will lose your session and the full amount will be deducted from your account or pack.
For all 1:1, 2:1 or 3:1 sessions, we have a strict 24 hour cancellation policy so the instructor can arrange another client to attend in that timeslot. If cancelled within 24 hours, the full credit will automatically be deducted.
The Studio Down South may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.
Group classes require a minimum of 3 clients to run. If this is the case up to 2 hours before the class starts, unfortunately the class will be cancelled. The Studio Down South will contact you via phone or email. You will not be charged and your session will be refunded.
No-show Policy
If you reserve a space in a class and do not show up without cancelling through MINDBODY, you will lose your session and a $15 no show fee will be deducted from your account.
If you do not show to a 1:1, 2:1 or 3:1 session, the full amount will automatically be deducted.
Purchases
All purchases are non-refundable and non-transferable between individuals. No refunds will be provided.
No extensions are permitted to the specified expiry period.
Our introductory offers are valid for one time only to new clients.
All memberships will be deducted as per the auto payment schedule outlined on your contract agreement.
Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via the MINDBODY app or our website.
Memberships
All memberships are billed fortnightly.
All memberships are locked into a 3 month minimum contact. From that point onwards, memberships will continue to be billed fortnightly unless we receive a cancellation request in writing from you.
If you need to cancel your membership after 3 months, 14 days notice must be provided in writing. We recommend you try to make this fall within your billing cycle.
If you need to suspend your membership, we require at least 14 days notice for any membership suspensions.
We are able to suspend membership for minimum 14 days and maximum 30 days.
If you require a suspension for medical reasons , please provide us with a medical certificate.
We strongly recommend you have available funds in the assigned bank account, to avoid being charged a $15 fee to cover admin the costs incurred by third party.
Bookings
Class bookings are essential and must be made through the MINDBODY app or our website.
Bookings can be made 30 days in advance.
If a class is full, you can add yourself to the waitlist.
Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session.
Introductory offers will activate from the date when first used.
Class packs will activate from the date of purchase.
The Studio Down South may change or substitute any instructor at any time without providing notice to clients.
Waitlist
If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified via email and/or text up to an hour before the class commences.
When adding yourself to the waitlist you are committing to attend that class should a space become available.
Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no show fees.
Personal Agreement
I agree that The Studio Down South will not be held responsible for any lost or stolen personal belongings. I understand classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises. I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against The Studio Down South or its members for any personal injury, property damage/loss, or wrongful death, whether caused my negligence or otherwise.